Upgrading iTunes fails with iPod Service error

I’ve had three iPhones over the years, and somewhere along the line upgrading iTunes on my Windows PC became an event that I never looked forward to. Why? Because invariably, during the upgrade I would get an installation error of some sort. Rather that trying to figure it out, I would just uninstall iTunes completely, and reinstall it.

So, here I am ready to upgrade to iTunes 10.7 and sure enough, I click to upgrade iTunes and I encounter a “iPod Service could not be installed” warning box, with choices to Abort, Retry, Ignore.

Fixing this turns out to be fairly easy process, but not intuitive.

So let’s go step by step:

  1. These instructions are written assuming you have the ‘iPod Service could not be installed’ still on your screen.
  2. Leave the warning message on display.
    You DO NOT want to click on any of the Abort, Retry or Ignore buttons.
  3. Also, if you have not done so already, please close any and all other programs that are running (email, browser, etc.)
  4. Click on Start –> Run, and type:  services.msc  and press Enter
  5. Scroll through the list of services listed, and locate the iPod Service. It should already be set to Disabled
  6. Double click on the iPod Service, and then change the Startup Type from Disabled to Automatic, and then click Apply
  7. A popup window displays indicating that “The specified service has been marked for deletion”.
  8. If you try to click OK, nothing happens, but that’s fine. Leave it alone, and more importantly do NOT try to manually abort the iTunes installation process.
  9. Click Start –> Restart and force your computer to reboot.
  10. Once it has rebooted, restart the iTunes installation program and click Repair.
  11. The installation should finish without errors.


Standard suggestions: Always be sure to make a backup of your iTunes catalogs (just in case) before upgrading iTunes. I would also recommend rebooting your computer BEFORE downloading and installing any software.


  1. Dear KW,

    Thanks for your helpful web page about upgrading iTunes and the iPod service error, which solved the problem for me on October 25, 2013 in upgrading to version 11.1.2. I recommend that you add a step before the restart to make a note of the location of the installation program because it’s very hard to find. (On my computer it was in C:\Users\Don\Local Settings\Microsoft\Windows\Temporary Internet Files\Content.IE5\70FUYH8I .)

    Thanks again for your useful instructions,

    Don Macnaughton

  2. In Services.msc I cant find iPod services. Not bonjour or Apple Mobile device services either that I also got problems with.

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