Bootstrapper error during Office 2013 installation

I was attempting to install Office 2013 Professional Plus on a new workstation that had already been joined to the SBS 2011 domain. It kept crashing just a few minutes into the intallation with the error message: “Microsoft Setup Bootstrapper has stopped working”.

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If you search the Microsoft forums, you will see several recommendations, including:

  • Remove all prior installations of Microsoft Office
  • Make sure that the Task Scheduler is running
  • Try burning the Office .iso to a DVD to do the install

In my case, we were good in all those departments.

Then I came across a forum post that raised the question:

Have you implemented a Cryptolocker group policy at your site?

Oh, my, yes! I quickly logged onto the server, moved the new workstation out of its normal OU. Voila! Office 2013 installed immediately.

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