Author Archive for KW

KB3093266 Windows 10 Cumulative Update Error 0x80004005

Here’s how I fixed the 0x80004005 error when trying to install KB3093266 —

First, I’m still getting used to the Windows Update interface in Windows 10. If you don’t know how to get to it, click on the Windows icon in the lower left, then click Settings, and in the window that displays, you can click on Update & security.


This morning I ran Windows Update on my computer. I clicked to select (check) the “Check online for updates from Microsoft Update” and then clicked the “Check for updates” box.


It identified a Cumulative Update for Windows 10 – KB 3093266, which it tried to install. However, the update process failed, giving me the 0x80004005 error.


I was able to fix it so it would install with these steps:

  1. Click inside the “Search the web and Windows box”, type services.msc and press Enter.
  2. Locate and stop the Windows Update service
  3. Leave this window open, and meanwhile …
  4. Open up a File Explorer window, and drill down to C:\ –> Windows –> SoftwareDistribution –> Download
  5. Delete everything inside the Download directory, but don’t delete the actual Download folder
  6. Now flip back to the Services window, and click to restart the Windows Update service
  7. You should be able to go back to Windows Update, select and install KB3093266  without having to reboot your computer.

Obviously, YMMV …

Splashtop Slow Screen Refresh to Servers

I stopped using LogMeIn during the past year due to their huge price increases. I have access to Teamviewer through MaxFocus for my managed customers. But I still wanted a remote connection solution for my other customers.

imageI eventually selected Splashtop Business, both for its ease of use and low price. It works great for what I need to do – quick remote access to a computer, supports multiple monitors, and has a built in file transfer capability.

I very rarely use Splashtop on a server, but I had need to do so recently due to an issue while reinstalling Teamviewer on an SBS 2011 server.

I connected fine, but the refresh rate of the video screen was horrible, and almost totally useless. I dug around and discovered that Splashtop requires more video memory than what most servers provide, due to the way Splashtop does it’s video refresh.

The workaround solution is to disable hardware acceleration (see Splashtop support article).

  1. imageRight click on an empty part of the desktop, then click Screen Resolution
  2. Click the Advance settings link
  3. Click the Troubleshoot tab
  4. Click the Change settings button, then move the Hardware accelerator to None
  5. Click OK, and close windows.
  6. NOTE: No reboot of the server is required.

However, there’s one problem: if Splashtop is not refreshing your screen properly, how do you do the above steps?

What I found that worked is that as I did each of the above steps, I immediately closed my Splashtop connection, and then reopened it, and found that the screen was at the next step.

One final note: Splashtop now has a newer solution that does not require turning off hardware acceleration. that involves installing a mirror driver. But this solution also requires you to reboot the server. I will try this out at a later time.

Tool to Convert ISO file to Bootable USB

I’m always open to using a new tool for the right occasion. Burning a system image .iso disk file to a bootable USB flash drive is such an occasion.

Windows 8.1 and Windows 10 both come with the ability to burn an .iso file to a CD/DVD. However, many computers no longer come with a CD/DVD drive, and so the need to create a bootable USB stick is very necessary. Plus the size of the system image .iso files keep getting large. Both the Windows 10 and Windows 2012 R2 .iso images are over 5GB in size, and won’t fit on a standard 4.7GB DVD disk.

A tool I recently found that worked extremely well is called Rufus. Not only is it a free, simple and straight-forward utility to use, what I also like is that it does not need to be installed — it is a portable program (single .exe file). At the time of this blog post, Rufus is at version 2.4.

There is a full description on using Rufus at this link. I am simply including the easy 1-2-3 steps necessary.

  1. imageDownload Rufus here. I recommend downloading the portable version.
  2. Double click the executable you downloaded to start running  it. Everything you need to do is on the single window that opens up. –>
  3. Plug in the USB flash drive you want to use. Remember that this device will be completely reformatted!
  4. From the Device drop down at the top, browse and select the USB device.
  5. You may need to change the file system from NTFS to FAT32. I normally use FAT32,
  6. At the Create a bootable disk using option, select ISO Image, then click on the icon next to it, then browse and select the .iso file that you wish to burn.
  7. If burning a Windows system image O/S, be sure to select Standard Windows installation
  8. Click Start.

That’s it. Enjoy!

Office 2016 Released


Microsoft’s Office 2016 goes on sale today (September 22, 2016). It’s hard to believe that Microsoft Office has been around for 25 years. I’ve been using it for the past several months on my laptop.

If you have already been using Office 2013, the user interface has not changed much.

What has changed is the emphasis on collaboration. One Microsoft person describes it this way: “We clearly have caught up with Google” on the collaboration front (see link).

For example, with Word 2016, two people can work on the same document and see changes real time. This will use OneDrive’s collaborative workspace. Outlook 2016 includes a Groups feature, allowing a business team or just a group of friends planning a trip to manage messages and documents. PowerPoint will have a new tool (Sway) that will allow making instant PowerPoint presentations.

Here’s a PC World article explaining some of the new features.

Prevent Windows 10 from Installing Device Drivers Automatically

By default, Windows 10 is set to automatically detect, download and install updates for driver software. And, yes, it’s possible to turn off this feature. But finding where to disable it requires some digging.


For over 12 years, my recommendation and best practice has been to disable Microsoft from automatically updating driver software. It’s been a love/hate relationship with this feature for me. No sooner do I get comfortable with Microsoft’s ability to successfully install drivers, than an other driver issue pops up. I’ve made it a point to stop Microsoft from doing driver updates, and just go to the vendor’s web site and check for updates myself.

If you wish to turn off this feature in Windows 10, here are the steps:

  1. From the Windows 10 taskbar, type in system
  2. Click on System Control panel
  3. Click on Advanced system settings
  4. Click on the Hardware tab, then click on the Device Installation Settings button
  5. Click (to select) the option: No, let me choose what to do
  6. This will then display three more choices.
  7. Click (to select) Never install driver software from Windows Update
  8. Click on the Save Changes button

And here are the associated screen shots:

Steps 1 & 2:


Step 3


Step 4


Step 5


Step 6 & 7


20th Anniversary of Windows 95

Happy 20th anniversary to Windows 95!

It was on August 24, 1995 that Microsoft released Windows 95 (codenamed “Chicago”) with this video, featuring music from the Rolling Stones:

Windows 10 RSAT Now Available

Microsoft released the Remote Server Administration Tools (RSAT) for Windows 10 on Aug-18-2015. This can only be installed on computers running the full release of Windows 10 Professional or Enterprise. The RSAT tool comes in both a 32-bit and 64-bit version.

WordPress 4.2 EasyWPGuide for Free!

imageI don’t do a lot of website development for clients, but when I do, I use WordPress.

For several years now, I will provide my clients with a PDF copy of EasyWPGuide, which is available for free! There is also an online version.

The manuals were recently updated to reflect the changes in WordPress 4.2.

Anthony Hortin, the author, writes:

“I created the Easy WP Guide for WordPress consultants to give to clients as a form of training. I know it’s not always possible to physically go to a clients location to provide them hands-on training. Instead, give them a copy of my popular WordPress manual and in simple, easy to read language, you can teach your clients how to use their new WordPress website.”

CCleaner and Microsoft Edge

Are you running Windows 10? Are you a CCleaner aficionado? CCleaner is a great program for cleaning up temp files that build up over time on your computer.

An upgrade to CCleaner (version 5.08.5308 at the time of this post) is needed to run properly with Windows 10 and the new Microsoft Edge browser.

When you do run CCleaner to clean, however, you may encounter the following pop up window message:

Microsoft Edge Cache Database needs to be closed to clean the Internet cache. Do you want CCleaner to close Microsoft Edge Cache Database?


The reason for the error message, according to Piriform, is that the Microsoft Edge database is also used by other programs  or apps on your computer.

Now, you may be thinking, “I’ll just click on the ‘Do not show me this message again’” button.

Go ahead and try it. But my experience is that the box will show up again next time you run CCleaner.

But, before you get mad at Microsoft, if you use Google Chrome, you may already be familiar with a similar pop up window telling you that Google Chrome needs to be closed in order to clean the Internet cache.


Flash Player Action Script Warnings on IE11

After Tuesday August 11, 2015, many users began to report receiving Flash Player alerts or warnings when using Internet Explorer 11 (IE11) on Windows 8.1 or Windows 2012R2. These popups warn about action scripts and other flash features.

The good news is that there is nothing to worry about. Your computer was NOT hacked or infected.

What happened was that in the August 2015 Windows updates, Microsoft accidentally updated the embedded flash player in IE11 with the “debugger” version of flash player instead of the normal version.

Microsoft has updated the notes for KB3087916 to reflect this known issue, which Microsoft says should be fixed by August 18th.