Netgear Backup Appliance using StorageCraft ShadowProtect

imageStorageCraft and Netgear are teaming up to release a new set of products called ReadyRECOVER Backup Appliance. It’s designed for small and medium-sized businesses, and leverages the legendary reliability of StorageCraft ShadowProtect to simplify backup and recovery of Windows systems.

With ReadyRECOVER, incremental snapshots, taken as often as every 15 minutes, generate full backups instantly.  Each point in time backup is ready to quickly and reliably recover Windows systems, including Microsoft SQL, Exchange, and SharePoint servers, into production mode on any platform – physical or virtual.  Each backup is also ready for fast, simple recovery of files or folders.

Cloud-based Web Protection from GFI now available

imageGFI recently rolled out their new Web Protection solution allowing KW Support & Consulting to deliver web security, web filtering and web bandwidth monitoring to its clients. Web Protection is integrated into the GFI RemoteManagement dashboard and is based on GFI’s award-winning GFI WebMonitor product.

Features include:

  • Web security – stop client’s end-users from accidentally visiting malicious sites pushing malware, phishing, proxies, spyware, adware, botnets, etc.
  • Web filtering – help end-suers stay productive with common-sense web browsing policies designed for the workplace. Protects the business from legal liability and reduce the risk of a security breach through proactive internet access controls.
  • Bandwidth Monitoring – automatic alerts when excessive bandwidth activity on a network is identified, so you can remediate quickly and maintain productivity.

With Web Protection integrated into the GFI RemoteManagement platform, there is no software to install at the client site, no DNS name records to create or modify, and all settings and policies are managed right from the RMM dashboard.

If a user goes to a malicious web site, this is the type of warning screen they will receive:


Download Microsoft free eBooks (nearly 300 are available)

For the past two year Eric Ligman, Micorosoft Senior Sales Excellence Manager, has been making various Microsoft eBooks available for free download. These books are available in PDF, EPub and MOBI formats. He announced yesterday the availability of another 130 free eBooks for download, bringing the total number of free eBooks to nearly 300!

These books cover Windows (8.1,8,7), Office (365, 2013, 2010), Sharepoint, Lync, Exchange, PowerShell, Azure Cloud, SQL and many more.

Click here to go to Eric’s Microsoft blog page for download links



How to fix WinMail.dat attachment issues with Exchange

From time to time I will encounter an Exchange Server where the customer reports that attachments to emails they send out are being received as WinMail.dat files by some recipients. This hold true whether it’s an image file, a PDF file, etc.

The cause is quite simple: The Exchange server has an option to define whether or not to send attachments in “rich-text format”. If this option is enabled, this will cause attachments to be converted by some email clients into a WinMail.dat file. This is due to a methodology called “Transport Neutral Encapsulation Format” (TNEF) for sending messages across the Internet.

The solution is also quite simple: we just need to set the option on Exchange to “never use”. No rebooting of Exchange or the server is required after making this change.

Here are the detail steps (based on Exchange 2010):

  • Open up Exchange Management Console (EMC)
  • Drill down Organization Configuration –> Hub Transport
  • Click (to select) the Remote Domains tab
  • Right-click on Default, then click Properties
  • Click  (to select) the Message Format tab.
  • Under Exchange rich-text format section, click (to select) Never use
  • Click Apply and OK


Server NIC icon shows yellow triangle with exclamation

Customer has a Windows Server 2012 system, and calls me to say that the NIC icon in the taskbar has a yellow triangle with an exclamation mark. This would normally indicate that there is no network/Internet connection.


And, when I opened up Network and Sharing Center, it reports that there is no Internet connection.

But, Internet is working just fine. So, what gives?

This situation will often occur when you have a server with multiple NIC adapters, but only one of them is active, and the others are disabled. And this was exactly the case with this custoer.

The solution is two-fold:

  1. You need to change the binding order to put the active NIC first
  2. And then you need to restart Network Location Awareness and change its default startup condition.

Step 1: Change binding order of NICs

  • Unfortunately, finding out where to change the binding order is not always intuitive. These steps were for the 2012 Server I was working on
  • Locate the network icon in your right taskbar, right click on the icon, and select ‘Open Network and Sharing Center’
  • In the new window that displays, along the left side, click ‘Change adapter settings’
  • A window displays listing your network adapters. Here comes the “tricky part”.
  • Press the ALT key, and a new command menu bar will appear, like this:
  • Click on Advanced, then click Advanced Settings
  • If the active NIC is not listed first, then click to highlight it, and use the arrow keys to the right to move it up.
  • For more information on changing the network protocol bindings, view this Microsoft article

Step 2: Reset Network Location Awareness service

  • Open up Services control panel (Run –> services.msc)
  • Find the Network Location Awareness service, click to select it, and then select Restart
  • After the service has been restarted, right click on the service, and click Properties.and select to restart it.
  • Go to Startup Type, and change it to ‘Automatic (Delayed Start)’
  • Click OK and then close the Services windows

Microsoft fixes OWA Premium issue when using IE11

My fellow MVP’er, Oliver Sommer, posted on his blog site yesterday (6-25-2014) that Microsoft quietly resolved an outstanding issue (KB 2866064) with Internet Explorer 11 and Outlook Web Access (OWA), where it would only display the “lite” version of OWA instead of the full “premium” version.

The fix is included in the following rollups:

Exchange 2007 Service Pack 3 Rollup 13

Exchange 2010 Service Pack 3 Update Rollup 3

Exchange 2013 Cumulative Update 3

SMB Nation 2014 to focus on Office 365

Sig and Ads 220 x 150The 12th annual SMB Nation Fall conference is set for September 26-28, 2014, and will focus entirely on Office 365. The conference will be held at the Microsoft Redmond campus in Redmond, WA.

Harry Brelsford announced today that they are now taking reservations.

I recall the excitement that surrounded his very first SMB Nation conference, which was held in Indianapolis, IN back in 2003.

If you have not attended an SMB Nation conference before, I would highly recommend it.

New Crypto-Locker with DropBox attachment

There has been a rush of reports on newer strains of the Crypto-Locker (Ransomware) type of virus. If it gets on your computer, it will begin encrypting your data files and make them unusable. More importantly, your screen will display a message saying that you must pay $1,000 if you want to restore access to your files.

Now comes word that some of these newer strains are being delivered by dropping files from a rogue DropBox account to your computer via a link in an email.

In fact, I just identified the first of these type of emails myself. On further investigation, I found that, indeed it was associated with DropBox. Fortunately, my spam filter blocked the email.

The email appeared to be a harmless email saying that I had received a fax from a company called Here’s the email, as viewed from my spam filter:


The red arrows indicate the two links in the email. If I hover (but don’t click) over either link, this is the URL that it displayed:


Here is a blog from MXLab on the same exact issue.

So, please — be very careful with emails and attachments.

.Net Updates will break client backups

Microsoft released today (May 13, 2014) a security update for the .Net Framework (KB2960358).

However, after applying this update, client backups on SBS 2011 Essentials, WHS 2011, Server Storage Essentials 2008, and 2012 Essentials will fail.

Microsoft has already released updates to fix this problem:

  • KB2934957 for Windows 2012 Essentials
  • KB2934950 for Windows 2011 Essentials, WHS 2011, WSSE 2008*
    * Please note, before applying this fix, there is a pre-requisite that the server has the appropriate Rollup 4 update applied.

Moving multiple folders in Outlook 2013

I was doing a recent migration of email from Windows Live Mail (WLM) to Outlook 2013. The built in transfer within WLM worked perfectly in moving folders over to Outlook with one exception. This customer has two mail accounts created in Outlook, and the folders being transferred over from WLM needed to go into the second (non-default) email account.

No problem, I thought. I’ll transfer them over to Outlook, and then drag and drop the folders from the default mail account to the second mail account.

But Outlook does not support selecting and moving multiple folders, and this customer had several dozen mail folders to be moved. I wanted to see if there was a workaround or a fix for moving multiple folders within Outlook, and I found Pandali Folder Master for Outlook utility.

I ran this on the customer’s Windows 8.1 laptop, and quickly moved the folders to the proper account.

In summary, I was very surprised that the WLM to Outlook transfer worked without a hitch, and that this utility program took care of getting multiple folbers moved to the right email account.