Archive for Printers

Error Occurred During Port Configuration – Access is Denied

2015-12-02_15-44-12 XEROX 7830Customer is running Windows Server 2012 R2 Essentials, and just had a Xerox WorkCentre 8530 delivered to their office.

Working with the local Xerox printer tech, we got the driver installed on the server and tested printing.

But he wanted to show me some things under the “Configure Port” option, but when we tried to do so, we got the following error message:

An error occurred during port configuration. Access is denied.

I was stumped, as I knew we were logged on as an administrator. I even tried using Print Management service.

I then found a helpful step-by-step solution to this problem over on the GeeksOnTech website. Their post includes screen shots, but here is a summary of the steps:

  1. Open up Devices & Printers
  2. Highlight the printer you want to change, then click on Print Server Properties from the menu bar
  3. On the next window, click the Ports tab, and then at the bottom of that same window click Change Port Settings
  4. Now select your printer, and then click Configure Port…

Hope this helps!

Connecting Windows 8.1 to a Shared Printer

With every iteration of Windows, it seems that connecting up printers gets easier and easier. Generally speaking, that is.

I was at a client site installing a new Windows 8.1 workstation. They had a printer directly connected to a Windows 7 workstation, and it was configured as a shared printer. In fact, all of the other workstations were setup to access this printer.

But I was unable to add this shared printer to this new Windows 8.1 workstation. The shared printer was not showing up when I selected Add a Printer. I tried to add it manually (using \\computername\printername). It kept giving me either a Connect to Printer error, or the network could not find a driver. And that’s with me downloading the correct Windows 8.1 driver for this printer.

I then discovered a blog post from Brian Hitney that addressed this very issue. His blog post includes great screen shots and step-by-step directions. So, I will not repeat them in detail here. I’ll simply summarize the steps required:

  • Go to Control Panel –> Hardware –> Devices and Printers, and select Add a Printer
  • Select The printer that I want isn’t listed
  • Select Add a local printer or network printer with manual settings
  • Select Create a new port, and then set the type of port to Local Port
  • In the dialog box that displays, enter the UNC of the shared printer (\\computername\printername)
  • Next, you can choose the driver to use. I would suggest that you first click on the Windows Update button, and download the latest selection of printers and drivers.
  • You can now search for and select your desired printer driver.

A big “Wahoo” to Brian for this information!