Archive for Windows 10 – Page 2

LogonUI.exe and Low Memory Warning on HP

I recently upgraded an HP 700-410xt workstation from Windows 8.1 Pro to Windows 10. The upgrade itself went very well, and the user noticed immediate improvement with the various Adobe suite of products that he uses.

However, he reported that the each morning his workstation would have an error message on the screen regarding LogonUI.exe, or a low memory warning:

image image

Note — he closes all his apps and locks the computer at night. I was able to monitor the computer that evening and identified that the LogonUI.exe service was indeed consuming all available memory.


I did the normal effort of making sure that Windows 10 patches were up to date, as well as computer drivers. I even went so far as to disable any apps with “live tile” turned on.

Finally, several other MVPs that were trying to assist asked (1) is this an HP computer, and (2) were there any fingerprint or biometric software installed? The answer was YES to both questions. The computer in question had the HP Simplepass program installed, although the user was not using any fingerprint scan device.


And then it turns out that this issue with LogonUI.exe has been affecting HP computers for at least two years, both on Windows 8.1 and Windows 10. In all cases, uninstalling software such as HP SimplePass or HP OmniPass fixed the low memory issue with LogonUI.exe!

I uninstalled HP Simplepass, rebooted the computer, and a day later, the user reported all was fine!


Cannot RDP into Windows 10 Computer

Working with a customer that has SBS 2008 and upgraded a local computer to Windows 10. We discovered that we could not RDP into that workstation either locally using “mstsc” nor remotely using Remote Web Workplace (RWW).

Turns out the fix is very easy.

By default, Windows 10 has Remote Desktop turned off in the firewall settings for the local workstation.

Here’s how to fix it:

  • Open up Control Panel and go to System & Security –> Windows Firewall
  • Click on “Allow an app or feature through Windows Firewall” option located in the left frame
  • Click on the Change settings button
  • If you do not have administrator access to this workstation, you will be prompted to enter an administrator username and password
  • Scroll down and locate Remote Desktop. Click on the box to select it, and then click on the appropriate boxes under the Domain and Private columns.
  • Click OK.
  • I suggest you then run gpupdate /force from a command prompt, first on the server, and then from the workstation. For the workstation, you may be prompted to logout to apply the update.

Windows 10 for IT Professionals Free Ebook

win10ebookAn updated version of the free ebook Windows 10 for IT Professionals from Microsoft Press is now available as a PDF download.

This version of the book includes features of the November 2015 Windows 10 version 1511 update.

Hat’s off to Jeff Alexander (Technical Evangelist) for this information

KB3119142 Keeps Reinstalling–Microsoft Visual C++ 2012 Update 4

I was working on installing some Microsoft updates on computers at a customer site this evening. Several computers, all Windows 10 O/S, were reporting that KB3119142 was being (re)installed successfully every day.


The solution was very simple (with a tip of a hat to a TenForums post):

  • Open up Programs & Features (from Control Panel)
  • Locate and click to select the “Microsoft C++ 2012 Update 4 Redistributable Package X64”
  • Click to Change, then click to Repair
  • Reboot the workstation
  • Rerun Microsoft Update and you should be fine!


Windows 10 Upgrade Prompt Coming Soon to a Domain Near You–Possibly

It’s hard to believe it was 5 1/2 months ago (July 2015) that Windows 10 was released. at that time Microsoft also announced a one year window of opportunity to upgrade your Windows 7/8.1 computer to Windows 10 for free.


To encourage easy access to the Windows 10 upgrade, home PC’s (non-domain joined corporate/business PC’s) started seeing the Get Windows 10 (GWX) prompt at the bottom of their screen.

Microsoft has now announced that many business PC’s will soon be seeing the GWX taskbar icon and upgrade notification prompts. Eligible PC’s will be those domain joined PC’s running Windows 7 Professional or Ultimate, or Windows 8.1 Pro. PC’s running Windows 7 / 8.1 Enterprise are not eligible for the free upgrade.

But to receive the Get Windows 10 prompt, eligible computers must be receiving updates directly from Windows Update.

To word it differently, if your computers are receiving their updates from Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM), then they will NOT see the Get Windows 10 prompts.

For more information, check out the article at ZDNet.

KB3114409 May Affect Outlook 2010 Settings

There are some reports that an Outlook 2010 update that was released today (KB3114409 Dec 8, 2015) may impact operations of Outlook 2010. You may find that it will only run in safe modem, or your Outlook settings may get reset to default, or configuration changes you make will not stick.

If so, uninstall KB3114409 for now. Read more here

Just Received My Lumia 950 Windows 10 Phone

I will be honest. My first two smart phones years ago were Apple iPhones.  I had an iPhone 3, and liked it enough to upgrade to an iPhone 4. I enjoyed them both. I refuse to use the word “love” when talking about a phone!  I also have a Galaxy tablet back then.

When Microsoft came out with their Windows 8 phones, I knew I wanted to try one. So I went with the Nokia Lumia 920 three years ago. I liked it enough that when the phone cracked from repeated drops to the floor, I picked up an exact replacement.

But I’ve been biding my time for the Windows 10 phones to come out. recently announced the Lumia 950 and Lumia 950 XL. I wanted to get the XL as it is slightly larger, but I decided to go with the Lumia 950 due to pricing and availability through AT&T, who released it on Nov 20th.

I will write up a report of my experience in a week or two. I have some an upcoming trip and will get to utilize the phone a lot during that time. I’m anxiously awaiting arrival of my Microsoft Docking Device

But my first impressions of the 950 are good ones. I was able to restore all my apps, settings, files and pictures. I was able to activate my SIM/Cellular from a web page or phone (so no driving to the local AT&T store to do it). It’s a cleaner image than the Windows 8 phone.

So, in the words of The Rocket Man … “I like it!”

Windows 10 New Feature Changes Your Default Printer to the Last Printer Used

Thanks to my pal, Handy Andy, I found out that the November 2015 updates to Windows 10 introduced a new feature that will automatically set the last used printer as your new default printer.

Now, if you only have one printer configured on your computer, you can skip this post. But, most people will have several printer devices, from real printers to PDF-type printers.

Fortunately, this option can be easily disabled following these steps:

  1. Click on Windows icon (lower left) then click Settings
  2. From the Settings window, click Devices
  3. From the Devices window, click Printers & scanners
  4. From the Printers & scanners window, scroll down and locate the section Let Windows manage my default printer
  5. You can click on the toggle button to turn the option on or on, as desired.

Step 1 / 2 / 3:

image  image  image

Steps 4 / 5:


Cannot open Settings app after Windows 10 upgrade

I have done several in-place upgrades from Windows 7/Win 8.1 to Windows 10 without any real issue. But yesterday I unboxed a new Lenovo computer that came pre-installed with Windows 7 Pro, and I used the same Windows 10 USB stick that I have been using to upgrade this computer.

All seemed to go fine with the upgrade, and I was able to login successfully, including using IE and Edge to access the Internet. image

But, when I tried to click on Settings, I  would see a quick flash on the screen, but nothing else.
I tried rebooting several times with no improvement. –>

I checked the event log and found a  pair of events (Id 59 and 5973) that indicates an issue with Immersive Control Panel.


Doing a web search indicated that this issue has been encountered since the initial release of Windows 10 back in July 2015, but also, similar errors with Windows 8.1.

I finally found a Microsoft Answer post (click here) that pointed me in the right direction for a solution. Microsoft pushed out an emergency troubleshooter utility that you can download directly from the Microsoft web site:




Download, open and run this troubleshooting utility. It should identify the issue and fix it. No rebooting is required. It fixed my issue with opening the Settings app immediately.

Hope this helps!

Windows 10 November Update Leaves 20GB of Update Files Behind

The Windows 10 November 2015 update was a full upgrade, and in the process it stored a backup copy of the prior version of Windows 10 on your disk. And that’s a good thing … as it allows you to restore back to the prior version of Windows 10.

But that backup copy is taking up 20GB or more of disk space on your system C: drive.

imageIt doesn’t hurt to leave it there.

But once you have been running with the updated Windows 10 for a few days, and things are running well, you may wish to reclaim that 20gb of disk space. You can do so in three easy steps:

  1. Startup (run) Disk Cleanup
  2. Select Cleanup system files
  3. Select to remove Previous Windows installations

Step 1: Run Disk Cleanup

You can start Disk Cleanup by typing in disk cleanup in the I’m Cortana. Ask me anything. search box at the bottom your Windows 10 desktop. Select to open up the Disk Cleanup desktop app, and select your system C: drive.

Optionally, you can right click on your C: drive from File Explorer, select Properties, and click on the Disk Cleanup button.

imageStep 2: Select to Cleanup system files

When the Disk Cleanup window display, on the bottom left, click on the Cleanup system files button.

Wait a few seconds while it rescans your disk drive.

imageStep 3: Select to remove Previous Windows installations

It will refresh the list of files that you can select to delete. Scroll through that list and look for “Previous Windows installations”.

On my computer, this was taking up 23GB of disk space.

Click to select this option, and then click OK.  It will then display a final “are you sure” message box. If you wish to proceed, click Yes.

That’s it!