Archive for Ricoh

Configure Ricoh Aficio MFP to Office 365 for Scan To Email

I recently migrated a customer from SBS 2008/Exchange 2007 to Office 365 with AppRiver and BitTitan’s MigrationWiz tool.

Migration went like a charm … that is, until one of the employees tried to “scan to email” a document from their Ricoh Aficio MP C2500.

A quick search of forums suggested that a lot of people had been down this road before, and with a myriad of possible ways to configure or fix it. Quite often, the suggestion was to use a 3rd party SMTP  service.

I submitted a ticket to AppRiver’s support at 11:57am this morning and received a phone call from their tech support within 15 minutes. A quick remote connect session, and we had everything working within minutes.

Here are my notes for future reference:

First, the solution we followed

Second, gather the following information

  • Your public IP address to your office. You can use WhatIsMyIp.com if you don’t know it)
  • Your Office 365 MX record. It should look something like this: Contoso-com.mail.protection.outlook.com

Next, setup the Exchange connector within Office 365

  • Login to your O365 Admin Center portal (http://portal.office.com)
  • Click Exchange –> Mail Flow –> Connectors
    • Create a new connector with this information
    • Enter a name for your connector, such as “Ricoh Copier On Prem”
    • From: select Your Organization’s Email Server
    • To: select Office 365
    • Description: enter something like this: This is the connector that will allow traffic from the SMTP services for Ricoh
    • Enable the option Retain Internal Exchange Email Headers
    • IP Address: enter your public IP address

Next, let’s go to the Ricoh web portal to finish things up:

  • Go to your Ricoh’s web portal (local IP address, such as 192.168.1.xxx)
  • Click to login as the administrator.
    If you don’t know the login/password, here’s a web site that may help you:
    https://default-password.info/ricoh/
  • Click Configuration => E-mail (under Device Settings)
  • Enter the following information as appropriate:
    • Your Admin O365 email address
    • Protocol: SMTP
    • SMTP Server Name: your O365 MX name you looked up previously
      (such as Contoso-com.mail.protection.outlook.com)
    • Port: 25
    • SMTP Authentication: OFF
    • SMTP Authentication Email/Username/Password: your O365 Admin email address
    • SMTP Authentication Encryption: DISABLE

That’s all we did. Hope it works for you!