Verizon has recently made changes to their client email setup to improve security. If you only access your email from a web browser, these changes do not affect you. But, if you use an email client software on your computer (Outlook, Outlook Express, Windows Mail, etc.), then changes need to be made.
Verizon has provided the following page that you explains the changes AND provides step by step instructions for making those changes. However, if you are having trouble making these changes, please contact me, and I will set up a time to do it for you.
Review Verizon Instructions – Email Changes