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Upgrading iTunes fails with iPod Service error

by KW · Comments (0)
Oct 08 2012

I’ve had three iPhones over the years, and somewhere along the line upgrading iTunes on my Windows PC became an event that I never looked forward to. Why? Because invariably, during the upgrade I would get an installation error of some sort. Rather that trying to figure it out, I would just uninstall iTunes completely, and reinstall it.

So, here I am ready to upgrade to iTunes 10.7 and sure enough, I click to upgrade iTunes and I encounter a “iPod Service could not be installed” warning box, with choices to Abort, Retry, Ignore.

Fixing this turns out to be fairly easy process, but not intuitive.

So let’s go step by step:

  1. These instructions are written assuming you have the ‘iPod Service could not be installed’ still on your screen.
    image
  2. Leave the warning message on display.
    You DO NOT want to click on any of the Abort, Retry or Ignore buttons.
  3. Also, if you have not done so already, please close any and all other programs that are running (email, browser, etc.)
  4. Click on Start –> Run, and type:  services.msc  and press Enter
  5. Scroll through the list of services listed, and locate the iPod Service. It should already be set to Disabled
    image
  6. Double click on the iPod Service, and then change the Startup Type from Disabled to Automatic, and then click Apply
  7. A popup window displays indicating that “The specified service has been marked for deletion”.
    image
  8. If you try to click OK, nothing happens, but that’s fine. Leave it alone, and more importantly do NOT try to manually abort the iTunes installation process.
  9. Click Start –> Restart and force your computer to reboot.
  10. Once it has rebooted, restart the iTunes installation program and click Repair.
    image
  11. The installation should finish without errors.
    image

Notes:

Standard suggestions: Always be sure to make a backup of your iTunes catalogs (just in case) before upgrading iTunes. I would also recommend rebooting your computer BEFORE downloading and installing any software.

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Categories : Phones, Tools
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iPhone Apps Updates Waiting

by KW · Comments (0)
Aug 15 2012

So, while I am waiting for an email migration to complete, I figured I had time to address an issue with my iPhone 4. Two apps I have on my phone are stuck in a “Waiting” condition. So here are the things I tried that did NOT work:

  • Hard reboot the phone
  • Reset all settings
  • Logout / Login to the App Store on my Phone
  • Try holding down the icon for the particular app for 30 seconds or more
  • Scream and fuss and talk to the iPhone and le it know you mean business
  • Check to see if my two year warranty on my iPhone is over

Those are all the things that did NOT work.

Here’s what did work for me:

  • Start up iTunes on my computer
  • Go to the Apple Store and download the apps in question to my computer
  • Connect my phone up to my computer
  • Click Sync

Voila!

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Categories : Phones
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iPhone requires Passcode after Exchange 2010 SP2

by KW · Comments (0)
Jan 14 2012

After installing Exchange 2010 Service Pack 2, you may suddenly find yourself deluged with calls from users saying that their iPhone is requesting then to enter a passcode.

The reason for requiring a passcode by default is an important one: cell phones contain a lot of valuable information, both personal and business. If your phone is lost, do you really want other people to have access to that information. With the passcode requirement, you can now remotely wipe clean that lost iPhone.

However, if you insist on disabling the requirement for the passcode, here are the steps required:

  1. Disable the setting in Exchange Management Console (EMC)
  2. Delete and re-add the Exchange mail account on your phone

Step 1: Disable the setting in EMC

  • Open Exchange Management Console, then click Organization Configuration –> Client Access –> Exchange ActiveSync Mailbox Policies tab
  • Right click on the Default policy –> Properties
    image
  • Click to UNcheck Require Password –> Apply –> OK
    image

Step 2: Delete and re-add the Exchange mail account on your phone

In addition to making the change in EMC, it will be required to delete your Exchange mail account on your phone and then re-add it.

Deleting your mail account:

  • Click Settings –> Mail –> Exchange Mail Account
  • If necessary record your current settings
  • Turn off the options to sync Mail, Contacts, Calendar, and Tasks
  • After turning off those options, you should be prompted to delete your mail account

Setting up your mail account

  • Click Exchange –> enter your mail account information
  • If you are prompted ‘Cannot verify server identity’, click Continue
  • Enter your mail account information
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Categories : Exchange, Phones, SBS
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