There are so many choices when it comes to accessing a computer remotely.

For my SBS customers, they have Remote Web Access (RWA), which was formerly called Remote Web Workplace (RWW). For my non-SBS customers that I support on a regular basis, I use the free version of LogMeIn on their workstation, and I use LogMeIn Central  and LogMeIn Ignition to connect.

I’ve tried CrossLoop with reasonable success. And TeamViewer is on my radar, as I have heard great things about it.

But today, we’re going to check out LogMeIn’s Join.me. Three EASY steps!

Step 1: From the remote computer, the user will:

• Go to https://join.me
• Click on Basic, then click on the orange arrow button
  
• After approving any security warnings for installing the background app, they should then see the following toolbar on their screen:
  
• They should note the nine (9) digit number

Step 2: From your support computer, you will:

• Go to https://join.me/
• Enter the nine (9) digit number from the remote user, and click the green arrow button
  
• At this point, you can view the user’s computer but not access it.

Step 3: From the remote user will give you control of their computer:

• Have the user click on the orange mouse button (“Share Control”) and then click on “Viewer 1”
  
• They will then see the following window display:
  
• To end sharing, click on the orange mouse button that now has an “X” displayed on it