WHS Restore, 64 bit workstations and Realtek

I have Microsoft Windows Home Server (WHS) installed in the majority of my customers, both business and residential. WHS is great as a full image backup solution for these environments. Restoring a computer whose disk has crashed, or has been overrun with malware/viruses, is usually a piece of cake.

But there are certain steps required, especially if the workstation you are restoring is running a 64 bit version of Windows O/S (Win 7/64, Vista/64)

Pre-Requisites:

  • Windows WHS Restore Computer Wizard CD
    • Note: make sure you have the Computer Restore CD and not the Server Restore CD!
    • If you cannot find your CD, you can download the latest here, and burn it to a CD.
  • USB 2.0 Thumb Drive
    • I suggest having two thumb drives, one for the WHS Restore Folder, and one for the vendor-specific NIC card driver
  • Access to another workstation on the network that is also connected to the WHS server
  • Knowledge of the make/model of the installed NIC card on the workstation, and access to the NIC card vendor’s website.
    You can find out your NIC card device by accessing Device Manager.

    • Click Start –> Run –> and type in: mmc devmgmt.msc
    • Click Device Manager, then drill down Network adapters
      image

Process (Summary):

  • Download the WHS Home Server Drivers for Restore to a USB thumb drive from a  working computer
  • If workstation is running Win 7/64 or Vista/64, download appropriate 32-bit NIC driver from vendor site onto a USB thumb drive
  • Replace hard drive in the computer, if required
  • Boot from the WHS Restore CD
  • At the Detect Hardware screen, load in drivers from USB stick
  • Follow the prompts to restore the computer

Process (Details):

Download Restore Folder to USB thumb drive:

  • From another workstation, right click on the WHS icon on the lower right of the task bar, then click Windows Home Server Console.
  • Click on Computers & Backup, locate the computer to be restored, right click on it and then click View Backups.
  • Select the backup you want to restore from, and click Open from the ‘Restore or View Files from:’ section.
  • Now copy or drag the entire contents of the folder named Windows Home Server Drivers for Restore to your USB thumb drive.
  • We will call this USB Thumb Drive #1.

Obtain 32-bit NIC card drivers:

  • Question: if I’m restoring a 64-bit workstation, why do I need to download a 32-bit driver for the NIC card.
  • Answer: The WHS Restore CD itself is running in 32-bit mode. The 64-bit driver stored within the Windows Home Server Drivers for Restore folder is the 64 bit driver, and won’t work when doing the restore process.

Example:

  • In my case, the workstation that needs to be restore has a Realtek PCIe Gigabit Family Controller network card installed.
  • Go to the Realtek website, click on Downloads
  • Click on Realtek PCIe GBE Family Controller Series Drivers from the Quick Links section on the right.
  • Locate and download the WinXP/Win Server 2003 Driver to your computer. I created a folder called Realtek Drivers for this purpose.
    image
  • Unzip the download file and copy it to a second USB thumb drive.
  • We will call this USB Thumb Drive #2.
    image

Perform the WHS Restore:

Boot from WHS Restore CD:

  • Boot up the computer using the WHS Restore CD.
  • You will be prompted to select the appropriate memory configuration.
  • It will take a few minutes for the Restore CD to load and run.
  • You will eventually be asked to confirm time format and keyboard.
  • Click Continue.

Detect Hardware:

  • Now we come to the all-important Detect Hardware screen.
  • Click Details.
  • Plug in USB Thumb Drive #1 into the computer, click Install Drivers and then click Scan.
  • Once that is completed, repeat the process with USB Thumb Drive #2.
  • Once drivers have been installed click OK.

Proceed with Restore:

  • At this point, we should be ready to rock-n-rill.
  • You will get the Welcome to the Restore Computer wizard.
  • You will be prompted for the WHS server password.
  • You will confirm which computer you are restoring, and which backup to use.
  • If restoring because of virus or malware, you will want to select a backup dated prior to the infection.

Good luck!

Here’s a link to another web site showing the step-by-step screenshots of restoring a computer using WHS:
http://www.howtogeek.com/?post_type=post&p=12642

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