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Archive for Phones – Page 2

Nokia 920 Error Code 80048888

by KW · Comments (0)
Dec 05 2012

Today, my Nokia 920 Windows Phone 8 locked up on me again (see my prior blog post on the lock up issue).

However, after getting my phone restarted, my phone displayed the following error:

Error code 80048888
There is a problem with the certificate for {my mail domain}. Contact a support person on your service provider

I was able to resolve the issue by completely powering down my phone and restarting it. However, I found another post indicating that deleting and recreating your email account on your phone may also fix the issue.

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Categories : Phones, Windows
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Force reset of Nokia 920 Windows Phone 8

by KW · Comments (0)
Nov 22 2012

I purchased my new Nokia 920 on Friday November 9, 2012. On Wednesday Nov 21st, my phone is locked up and I cannot use it. All that appears on the screen is the “Nokia” logo. I rechecked my charger cord, and tried different cables and outlets.

On my Samsung Galaxy II tablet, I had encountered a similar issue, and discovered that I needed to hold the power button in for 13-15 seconds. So, I tried that with my Nokia phone. But holding it in for more than 30 seconds did not fix the issue.

So off I went to the AT&T store where I purchased the phone. The sales rep was surprisingly quick with the solution, which worked. He held in both the Volume key (5) and the Power/Lock key (6) simultaneously, for a full minute. This does a soft reset of the phone.

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Categories : Phones, Windows
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Blogging from Windows Phone 8

by KW · Comments (0)
Nov 12 2012

I just installed the WordPress app on my new Nokia 920 phone. Let’s see how well it works!

Posted from WordPress for Windows Phone

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Categories : Phones, SBS, Tools, Windows, Wordpress
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Windows Phone 8 Desktop App

by KW · Comments (0)
Nov 11 2012

If you are running Windows 8 on your desktop computer, you can skip this post.

But if you’re like me, and you are still using Windows 7, and you purchased a Windows Phone 8, then you need to install the Windows Phone App for Desktop, a free download from Microsoft. Please note that as of this writing, this app is still considered Beta.

Go to http://www.windowsphonecom/en-US/how-to/wp8/windows-app-for-desktop

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Click on the Download now link

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Click Run –> I accept… –> Next –> Next –> Install. If everything goes smoothly, you can click Finish

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You can locate your Windows Phone app from the start menu:

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Categories : Phones, Windows
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Nokia 920 Windows Phone 8

by KW · Comments (0)
Nov 10 2012

I don’t recall that I ever stood in line to buy anything on it’s release day. That is, not until Friday November 9, 2012, when I was the second person to go through the doors of our local AT&T store at 10am, and the first to purchase the brand new Nokia 920 Windows Phone 8.

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Brief background and history … I’ve been an AT&T/Cingular customer for as long as I can remember, maybe 20 years? The first smart phone I owned was the Cingular 8125 with a pull out keyboard that ran Windows Mobile 6.0.

After my 8125 died, I switched over to the iPhone 3, and then the iPhone 4. I really liked the iPhone 3, until it fell and broke. I was one of many who encountered the issue with cell phone reception and dropped calls on the iPhone 4, depending on where you held the phone. To their credit, Apple did send me a free bumper protector that minimized the issue.

But since June when I attended Microsoft’s 2012 Tech Ed conference in Orlando, I have been anxiously awaiting the release of Windows Phone 8.

I’ll report on its performance and apps in later blogs.

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Categories : Phones, Windows
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Upgrading iTunes fails with iPod Service error

by KW · Comments (0)
Oct 08 2012

I’ve had three iPhones over the years, and somewhere along the line upgrading iTunes on my Windows PC became an event that I never looked forward to. Why? Because invariably, during the upgrade I would get an installation error of some sort. Rather that trying to figure it out, I would just uninstall iTunes completely, and reinstall it.

So, here I am ready to upgrade to iTunes 10.7 and sure enough, I click to upgrade iTunes and I encounter a “iPod Service could not be installed” warning box, with choices to Abort, Retry, Ignore.

Fixing this turns out to be fairly easy process, but not intuitive.

So let’s go step by step:

  1. These instructions are written assuming you have the ‘iPod Service could not be installed’ still on your screen.
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  2. Leave the warning message on display.
    You DO NOT want to click on any of the Abort, Retry or Ignore buttons.
  3. Also, if you have not done so already, please close any and all other programs that are running (email, browser, etc.)
  4. Click on Start –> Run, and type:  services.msc  and press Enter
  5. Scroll through the list of services listed, and locate the iPod Service. It should already be set to Disabled
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  6. Double click on the iPod Service, and then change the Startup Type from Disabled to Automatic, and then click Apply
  7. A popup window displays indicating that “The specified service has been marked for deletion”.
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  8. If you try to click OK, nothing happens, but that’s fine. Leave it alone, and more importantly do NOT try to manually abort the iTunes installation process.
  9. Click Start –> Restart and force your computer to reboot.
  10. Once it has rebooted, restart the iTunes installation program and click Repair.
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  11. The installation should finish without errors.
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Notes:

Standard suggestions: Always be sure to make a backup of your iTunes catalogs (just in case) before upgrading iTunes. I would also recommend rebooting your computer BEFORE downloading and installing any software.

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Categories : Phones, Tools
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NitroDesk Touchdown for iOS

by KW · Comments (0)
Oct 02 2012

Connecting smart phones to work with Exchange mail servers these days may seem standard fare. But that was not always the case.

I did not recommend iPhones to my SBS customers until version 3.0. And when one of my customers purchased a Droid back in 2010, I could not make it work reliably to their SBS 2008 server.

Solution? I ended up installing NitroDesk’s Touchdown software. Not only did it solve the reliability and connection issues, but it also provided better syncing of contacts, calendars and tasks. View a list of Touchdown features here.

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Now comes word of a version of Touchdown for iOS. You can trial it free for 30 days. The cost of the software is $20US, and can be downloaded from Apple’s App store. I will be testing it myself in the next month and then post my review.

Note: Touchdown requires that your Exchange server supports the ActiveSync protocol.

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Categories : Exchange, Phones, SBS
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iPhone Apps Updates Waiting

by KW · Comments (0)
Aug 15 2012

So, while I am waiting for an email migration to complete, I figured I had time to address an issue with my iPhone 4. Two apps I have on my phone are stuck in a “Waiting” condition. So here are the things I tried that did NOT work:

  • Hard reboot the phone
  • Reset all settings
  • Logout / Login to the App Store on my Phone
  • Try holding down the icon for the particular app for 30 seconds or more
  • Scream and fuss and talk to the iPhone and le it know you mean business
  • Check to see if my two year warranty on my iPhone is over

Those are all the things that did NOT work.

Here’s what did work for me:

  • Start up iTunes on my computer
  • Go to the Apple Store and download the apps in question to my computer
  • Connect my phone up to my computer
  • Click Sync

Voila!

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Categories : Phones
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iPhone requires Passcode after Exchange 2010 SP2

by KW · Comments (0)
Jan 14 2012

After installing Exchange 2010 Service Pack 2, you may suddenly find yourself deluged with calls from users saying that their iPhone is requesting then to enter a passcode.

The reason for requiring a passcode by default is an important one: cell phones contain a lot of valuable information, both personal and business. If your phone is lost, do you really want other people to have access to that information. With the passcode requirement, you can now remotely wipe clean that lost iPhone.

However, if you insist on disabling the requirement for the passcode, here are the steps required:

  1. Disable the setting in Exchange Management Console (EMC)
  2. Delete and re-add the Exchange mail account on your phone

Step 1: Disable the setting in EMC

  • Open Exchange Management Console, then click Organization Configuration –> Client Access –> Exchange ActiveSync Mailbox Policies tab
  • Right click on the Default policy –> Properties
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  • Click to UNcheck Require Password –> Apply –> OK
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Step 2: Delete and re-add the Exchange mail account on your phone

In addition to making the change in EMC, it will be required to delete your Exchange mail account on your phone and then re-add it.

Deleting your mail account:

  • Click Settings –> Mail –> Exchange Mail Account
  • If necessary record your current settings
  • Turn off the options to sync Mail, Contacts, Calendar, and Tasks
  • After turning off those options, you should be prompted to delete your mail account

Setting up your mail account

  • Click Exchange –> enter your mail account information
  • If you are prompted ‘Cannot verify server identity’, click Continue
  • Enter your mail account information
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Categories : Exchange, Phones, SBS
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