Archive for Printers

Error Occurred During Port Configuration – Access is Denied

2015-12-02_15-44-12 XEROX 7830Customer is running Windows Server 2012 R2 Essentials, and just had a Xerox WorkCentre 8530 delivered to their office.

Working with the local Xerox printer tech, we got the driver installed on the server and tested printing.

But he wanted to show me some things under the “Configure Port” option, but when we tried to do so, we got the following error message:

An error occurred during port configuration. Access is denied.

I was stumped, as I knew we were logged on as an administrator. I even tried using Print Management service.

I then found a helpful step-by-step solution to this problem over on the GeeksOnTech website. Their post includes screen shots, but here is a summary of the steps:

  1. Open up Devices & Printers
  2. Highlight the printer you want to change, then click on Print Server Properties from the menu bar
  3. On the next window, click the Ports tab, and then at the bottom of that same window click Change Port Settings
  4. Now select your printer, and then click Configure Port…

Hope this helps!

Connecting Windows 8.1 to a Shared Printer

With every iteration of Windows, it seems that connecting up printers gets easier and easier. Generally speaking, that is.

I was at a client site installing a new Windows 8.1 workstation. They had a printer directly connected to a Windows 7 workstation, and it was configured as a shared printer. In fact, all of the other workstations were setup to access this printer.

But I was unable to add this shared printer to this new Windows 8.1 workstation. The shared printer was not showing up when I selected Add a Printer. I tried to add it manually (using \\computername\printername). It kept giving me either a Connect to Printer error, or the network could not find a driver. And that’s with me downloading the correct Windows 8.1 driver for this printer.

I then discovered a blog post from Brian Hitney that addressed this very issue. His blog post includes great screen shots and step-by-step directions. So, I will not repeat them in detail here. I’ll simply summarize the steps required:

  • Go to Control Panel –> Hardware –> Devices and Printers, and select Add a Printer
  • Select The printer that I want isn’t listed
  • Select Add a local printer or network printer with manual settings
  • Select Create a new port, and then set the type of port to Local Port
  • In the dialog box that displays, enter the UNC of the shared printer (\\computername\printername)
  • Next, you can choose the driver to use. I would suggest that you first click on the Windows Update button, and download the latest selection of printers and drivers.
  • You can now search for and select your desired printer driver.

A big “Wahoo” to Brian for this information!

Installing Network Printer to Windows Server 2012 Essentials

These are my abbreviated notes on setting up a network printer on W2012E, with both 32-bit and 64-bit drivers installed. My thanks to a fellow MVP’er, Robert Pearman, who did the real work and has it fully documented on his site (click here).

All steps take place on the Windows Server 2012 Essentials console. In my case, W2012E is running in a guest VM on a Windows Server 2012 Standard Hyper-V parent. I will be installing drivers for an HP LaserJet 4100 printer.

Section 1 – Prerequisites

  1. Go to your vendor’s web site and download the appropriate x86 and x64 print drivers. For my needs, I downloaded the drivers for Windows 7 (32bit) and Windows 2012 (64 bit).
  2. Next, extract the driver files to subfolders. In my case, the HP files I downloaded are self-extracting files. But be sure you uncheck the option to run the install immediately after extracting the files.
  3. Finally, before proceeding, make sure you know the IP address of your network printer.

Section 2 – Add the Network Printer

  1. Go to Control Panel –> View Devices and Printers (under Hardware)
  2. Click on Add a Printer. It will scan for new printers, and we should expect that it will not find any. 
  3. Click on The printer that I want isn’t listed link.
  4. On the next screen, click on the Add a local or network printer as an administrator link.
  5. The scan will run again, and (again) we will click on The printer that I want isn’t listed link.
  6. Select the Add a printer using a TCP/IP address or hostname option, then click Next.    
  7. On the next screen, enter the printer’s IP address in the Hostname or IP address field, and click Next.
  8. Wait while Windows looks for the printer. If the printer has a built in network adapter, you should see an appropriate Printer Class Driver selected.
  9. However, in my case, the Laserjet 4100 is connected to the network via a D-Link print server adapter. Windows lists it as a generic network port and ask that I confirm that I had entered the correct IP address. Let’s click Next and it will rescan that IP address again.
  10. This time it will ask me to identify the type of printer. I scroll through and locate the HP Laserjet 4100 Class Driver
  11. Be sure to select Do not share this printer for now and click Next. We can share the printer later on.
  12. Press Finish.

Section 3 – Install the required Print Drivers

  1. Open up the Devices and Printers window, select your printer, and then click on Print server properties
  2. Click on the Drivers tab, and then click on Change Driver Settings. The window will refresh.
    == Install the x64 (64 bit) print driver ==
  3. Select the Printer we are installing, and then click Add.
  4. This will start the Add Printer Driver Wizard. Click Next.
  5. Select the x64 box (leaving the x86 box unchecked) and click Next
  6. Click Have Disk… and then click Browse… and locate the x64 print driver folder. For this HP printer, there was a list of .inf files available I followed Robert’s suggestion, and selected the first one in the list (immediately below the Drivers folder)
  7. I then select the HP Universal Printing PCL 6 driver, click Next and then Finish.
  8. But wait, we still have to install the 32 bit driver in a similar fashion!
    === Install the x85 (32-bit) print driver ===
  9. So repeat steps 3-7, but check the x86 box and install the x86 driver.

Section 4 – Change the Selected Print Drivers

  1. Return back to the Devices and Printers window
  2. Double click on your printer, and then double click on Customize your printer
  3. Click on the Advanced tab, and change the print driver to the one we just installed.
  4. If you wish, you can also click on the Sharing tab, and make the printer available.