Author Archive for KW – Page 21

Beware Cryptolocker Malware Madness

The past few weeks have been filled with reports of workstations and servers being hacked with the Cryptolocker / Ransomware malware. It is being called one of the worst malware attacks ever seen. And these attacks are occurring even when anti-virus and anti-spam filters are in place.

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http://blog.emsisoft.com/2013/09/10/cryptolocker-a-new-ransomware-variant/

Please do not treat this lightly!

The result of this attack is that files on your computer will be encrypted with a high-level 128-bit encryption key. And it will quickly spread to any mapped drives or USB drives that are attached. And even worse — there is no known tool to unencrypt these files.

This malware often comes in through rogue emails that appear to be from FedEx, UPS, Amazon or other similar purchasing sites. It may be a link in the email, or an attachment. But clicking on the link or the attachment is all that it takes.

SHUTDOWN YOUR COMPUTER IMMEDIATELY

You will know if you have been infected with the Cryptolocker malware, because you will see a large message on your screen telling you to pay a ransom to get your data files back.

Do not attempt to run any anti-virus or anti-malware utilities. If you see the ransom message, turn off your computer immediately. Power it off and disconnect your network cable.

BACKUP – BACKUP – BACKUP!!!!

The best advice anyone will give you is to make sure you have up-to-date backup of your servers, workstations and your data. Because if you get caught by this malware, you will need to restore your data from backup. It primarily seeks out office files (Word, Excel, etc.), but will also look for database files (Access, FoxPro, etc.)

Cryptolocker can be removed using well know malware removal tools, such as MalwareBytes. But these tools CANNOT unencrypt your infected files.

DO NOT PAY THE RANSOM!

The Cryptolocker malware will display a large warning message that your computer has been compromised, and that you can recover your files if you pay the required ransom (anywhere from $100 to $300). But they say that you only have a limited amount of time to pay this ransom, generally 72 hours.

Even though there are some people who have reported paying the ransom and getting their files unencrypted, I cannot condone such actions. Not only is there is no assurance that the cleanup will take place if you pay the money, it still remains that your system has been compromised.

REFORMAT and RELOAD

I strongly advise to reformat infected systems and restore Windows, either from backup or as a clean install.

Windows Phone 8 – Phone Home Please!

Admit it.

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More than once you’ve misplaced your phone, and it was right under your nose the whole time. With my Windows Phone 8 I can now use the WindowsPhone web site to locate my phone. It displays a map of it’s current location. And it gives me the ability to send out a really annoying beep to help me locate it if it’s close by, or lock or erase it if it has been stolen.

  • Go to the WindowsPhone web site, and login using your Microsoft Live account.
  • Near the top right hand side of the screen, locate your name.
  • Hover over the Windows Phone drop down box, and click on Find My Phone.
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  • You will then be displayed a screen with a map of where your phone is currently located, and options top Ring, Lock or Erase.
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  • Go ahead and click on the Ring link – ANNOYING, but oh so helpful.

Download certugr.asp file

Over the past many years, I often get a request for a missing certugr.asp file when installing Certificate Services on SBS 2003 (yes 2003!).

In the past, I’ve  handled these requests offline, but in the chance someone still needs the file in the future, I have provided instructions and a link to download the file from my site.

Instructions:

  1. Right click on this link: certugr.txt and select the “Save target as…” option.certugr_save
  2. Save the file to your desktop
  3. Rename the file from certugr.txt to certugr.asp
  4. Copy the file to your ..\windows\systems32\certsrv folder on your server

Good luck, and let me know if this helps you!

Exchange 2007 Rollup 11 SBS 2008

I generally like to wait a month before installing Exchange rollups. If you’re running SBS 2008 and Exchange 2007, you may have noticed that Rollup 11 for Exchange 2007 was released on August 13, 2013.

As with all previous Exchange rollups, you can install it via WSUS, or you can install it manually – which is my preference. There is a small trick you need to know to install the rollup manually, so let’s jump in:

  1. Go ahead and download the latest rollup. Rollup 11 can be found here.
  2. You will be asked to select whether to download the 32-bit (x6) or 64-bit (x64). For SBS 2008, you want the x64 version.
  3. Download and save the file to your preferred folder on your server.
  4. Now, if you simply click on the downloaded file and try to install it, it’s not going to work! you will get the following error message “The Installer has insufficient privileges to modify this file: C:\Program Files\Microsoft\Exchange server\RelNotes.htm”.
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  5. So you say to yourself, “Oh, I guess I need to right click on the file and ‘run as’ administrator”.
    Go ahead, and try it, and you will be in for a surprise – you won’t find a ‘run as’ option, because this is a .msp file.
    What are you going to do now?
  6. Kudos to my good friend and MVP buddy, Philip Elder, who discovered the following trick to get around this issue:

    Start up a command prompt window using the ‘run as’ administrator, and then within the command prompt window, navigate to the folder where the Rollup file was stored, and type in the full name of the file (including the .msp suffix)
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  7. You can now proceed to install the rollup. Be sure to reboot your computer after the installation is completed.

Windows Server 2012 R2 Free ebook!

imageMicrosoft Press recently released another free ebook, this one titled: Introducing Windows Server 2012 R2 Preview Release.

It is available in three formats (PDF, EPUB, and MOBI).

Click here to go to the Microsoft Press blog site to download your copy.

Enjoy!!!

SMBNation 2003 – A Look Back

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SMB Nation will be holding it’s 2013 fall conference in Las Vegas on Oct 10-12, 2013.

 

IMG_0131Harry Brelsford and his staff have come a long way from the very first SMB Nation, which was held in Indianapolis, Indiana in September, 2003.

I thought it would be fun to view some photos from that first conference (click here for photo gallery).

 

Enjoy!

Fix Sluggish Outlook 2013

I finally made the jump from Outlook 2010 to Outlook 2013 last week on my primary work desk computer. There are many things that I really like about Outlook 2013, which I will put in a separate blog post.

But almost immediately on using it, Outlook 2013 appeared to be “sluggish” (is that a technical term?) compared to Outlook 2010. No hard facts, just end user observation. Switching from mail to contacts to calendars, for example. Also emails with graphics appear to take more time to open than before.

It turns out that I am not the only one with these observations. You can do your favorite web search to find similar remarks.

But, the purpose of this post is simply to identify how to speed up the interaction between Outlook 2013 and the end user, because out of the box, I’m not ready to drop 2013 on my customers who are heavy Outlook users.

FIXING SLUGGISH OUTLOOK 2013

Here are the three changes that I have implemented to date to help speed up performance:

  1. Open up Outlook 2013, click File –> Option –> Advanced
    1. Scroll down to the Display section and check (turn on) the ‘Disable hardware graphics acceleration’ option
    2. Then scroll down to the Other section and UNcheck the ‘Use animations when expanding conversations and groups’ option
    3. Click OK, then restart Outlook 2013
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  2. The other recommended change is via Registry Editor:
    1. Open up Registry Editor
    2. Drill down HKey Current User –> Software –> Microsoft –> Office –> 15.0 –> common –> Graphics
    3. Right click on Graphics in the left pane, and then click New –> DWord (32 bit)
    4. Click to name this new key: DisableAnimations
    5. Double click on the new key, and change the value from 0 to 1
    6. Close registry
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You may find that a reboot may be necessary as well.

Ballmer to Retire from Microsoft

Steve Ballmer, in an internal letter to Microsoft employees, announced his plans to retire as CEO of Microsoft within the next 12 months. This letter was posted to the Microsoft News Center today (August 23, 2013).

http://www.microsoft.com/en-us/news/press/2013/aug13/08-23StatementPR.aspx

Steve has been the target of a lot of kudos and bashing over the years. I don’t intend to bash him.

My only experience with Steve is when he would come and speak to the worldwide MVP Summit. He appears to be very much at home with an audience of 3,000 techies drilling him with questions. He would stand up on stage, take questions from the audience, give his answers (all without any notes or teleprompters), and quite often, jot down notes on comments he received.

He truly was larger than life on that stage. He would move all around, rarely sitting. You could feel his passion for Microsoft.

Here is a photo I took at the 2009 MVP Summit when one of the MVP’s gave him a “Windows Home Server (WHS)” sticker:

steve_ballmer

It’s a dawning of a new era for Microsoft. I wish Steve well.

Known issue with KB 2859537

Microsoft released several security updates for Windows last week, including KB 2859537. Well, it turns out that for some people, this specific update may cause  programs to not start, or worse, a BSOD (blue screen of death).

So far this only affects a small handful of people – including some gaming programs that modify the Windows kernel, some computers with existing root kits, and even users running Avast A/V. By the way, I understand Avast has already pushed out an update fix for their software.

Solution?

The problem is that we get suckered into complacency: updates come, updates are applied, we keep working. And suddenly we forget little things like creating a restore point, or making a backup before proceeding, or doing a check for the existence of root kits.

To check your computer for existing root kits and remove them, download and run Kaspersky Lab’s free TDSSKiller.

Upgrading to Office 2013

I’d like to think I’m the type of person who likes to be using the latest technology (hardware or software). The truth of the matter is that I don’t seem to have the time or desire to always jump on the newest thing.

Case in point is Office 2013. It was released for general availability at the end of January 2013. However, here it is in August and I’m just now getting around to installing it on my Windows 7 desktop computer, where I have been using Office 2010.

This upgrade was very simple and painless. So let’s get to it.

Step 1 – Uninstall Office 2010

  1. As always, if you have not already done so, stop and make a full image backup of your workstation before proceeding.
  2. Now the reality is that, except for Outlook, you can indeed run Office 2010 and 2013 side by side on the same computer. But not Outlook. Only one version of Outlook will function on a workstation.
  3. As I was not interested in running both versions, I proceeded to uninstall Office 2010 completely..
  4. Here’s the good news: when you uninstall Office 2010, it leaves intact all your settings, including Outlook.
  5. After uninstalling Microsoft Office, you will be required to reboot your computer.
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  6. Please note: there may be several Office-related programs that you may want to uninstall, such as Microsoft Outlook Connector or Microsoft Publisher.

Step 2 – Install Office 2013

  1. After your system has rebooted, insert your Office 2013 DVD and start up your installation.
  2. After accepting the License Terms, take a close look at the next screen where you will select the installation you want.
    – If the top button says ‘Install Now’, go ahead and click it.
    – However, if the top button says ‘Upgrade Now’, you still have some matching Office 2010 programs that need to be uninstalled. If so, cancel out of this installation, and uninstall any remaining Office 2010 related programs. Then repeat this section.
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  3. Installation will take about 15 minutes, and you will be required to reboot your computer.

Step 3 – Activate your Product

  1. This section will vary depending on how you purchased or obtained your copy of Microsoft Office 2013.
  2. By default, they will expect you to enter an email address associated with a Microsoft Live account that was used to order Office 2013.
  3. However, in my case, I was installing a copy from my Microsoft Action Pack, so I clicked on the “enter a product key instead’ option, and typed in my 25 character product key.
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That’s it!

Open up Outlook, and there’s nothing you need to do (generally speaking). All of your email accounts – whether Exchange, POP3 or IMAP – will show up automatically. All of your settings, such as your signature file, will load immediately.

By default, any add-ins that are not compatible with Office 2013 will be automatically disabled. You will be informaed as to which add-in modules are causing issues. Here’s an example:

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