Author Archive for KW – Page 18

Microsoft selects new CEO

imageOne of the most anticipated announcements from Microsoft was made today (Feb 4, 2014) when Satya Nadella was selected as the third CEO of Microsoft, succeeding Bill Gates and Steve Ballmer. Satya joined Microsoft 22 years ago.

Bill Gates will serve as Technology Advisor.

Read Steve Ballmer’s email to Microsoft employees on the announcement

Read Satya Nadella’s email to Microsoft employees on his appointment

Best wishes to all!

Changing Exchange Capitalization on Email Domain

I recently had a customer running SBS 2008 with Exchange 2007 ask me if they could have the domain name part of a user’s email address displayed with proper capitalization. As an example, instead of Joe@whitehouse.gov they wanted the email address to go out as Joe@WhiteHouse.gov.

This should be easy to do, I thought. So, I went into EMC and changed the spelling of the email to use capitalization, but it would never take hold. It turns out that simply changing the capitalization of the email address is NOT enough for EMC to recognize that a change has been made.

So here are the three steps required:

  1. Edit the email address for capitalization, but also make a change to the user (left side) part of the email address, then save
  2. Then re-edit the email address, fixing the left side of the email address
  3. Update the Offline Address Book (OAB)

So, let’s give it a try:

Step 1:

  • Go into EMC –> Recipient configuration –> Mailbox –> double click on the specific user –> click on the Email Addresses tab
  • Select the email address to be changed and click Edit
  • Change Joe@whitehouse.gov to JoeXX@WhiteHouse.gov and save

Step 2:

  • Select to edit the email address again
  • Change JoeXX@WhiteHouse.gov to Joe@WhiteHouse.gov and save

Step 3

  • From EMC, click Organization Configuration –> Mailbox –> Offline Address Book tab
  • Right click on ‘Default Offline Address Book’ and click Update
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  • Note: you call also do the OAB update using the following PowerShell command:
    update-offlin eaddressbook –identity “default offline address book
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These steps should be applicable to both Exchange 2007 and Exchange 2010.

Windows Movie Maker issue with opening .MOV files

You just gotta love the Internet. Just a few quick clicks using your favorite web search engine, and voila, you have your answer!

Case in point: customer calls up to say that they are trying to open up a .MOV video file using Windows Movie Maker. They encounter an error saying that the workstation does not meet minimum requirements.

STEP 1

So, I remote into the Windows 7 workstation, and I see that they have Windows Live Movie Maker on the computer. I do a quick search for “windows movie maker does not meet minimum requirements” and right there on the first page is a YouTube tutorial addressing the issue.

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The solution is to install Windows Movie Maker 6.0 (from the Vista era) – but they will run on Windows 7/8 platform. Make note that there are separate 32-bit and 64-bit versions of the program:

Movie Maker 6.0 (64 bit)     Movie Maker 6.0 (32-bit)

STEP 2

After installing the software, I start it up and try to open the .MOV file, only to be told that I am missing a proper CODEC file. Another quick search, and I find another YouTube tutorial addressing this issue:

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The solution is to download and install the free K-Lite Codec Pack:

http://www.filehippo.com/download_klite_codec_pack/

After that, the user is able to successfully open and edit MOV files from Windows Movie Maker!

SkyDrive to be renamed OneDrive

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It’s official … on January 27, 2014 Microsoft announced an upcoming name change to their cloud storage service. SkyDrive and SkyDrive Pro will soon be known as OneDrive and OneDrive for Business, respectively.

The rebranding of SkyDrive is a result of a trademark case filed last year by British Sky Broadcasting.

Stolen Email Passwords Again!

Yahoo reported today that usernames and passwords of some of their email customers have been stolen. Read the specifics in this ABC News Wire story.

Unfortunately, this is becoming a daily occurrence, and much like the person who kept yelling “fire”, we are slowly becoming numb to these warnings of security breaches and identity thefts. But we must not let down our guard.

So, what can you do? Here are a few suggestions, and by no means complete:

  • Use strong passwords – the password for your email account should (1) contain a combination of letters, numbers and special characters, and (2) be 8 or more characters in length. Why? Because it makes it that much harder for spammers and hackers to break your password. An easy to implement rule is to replace some letters with numbers or similar special characters.
    One example, if your password was “racingcars”, you might change it to “R@c1ngC@r$” – where I simply replaced the letter a with @, the letter i with the number 1, and the letter s with $.
  • Change your email password – if you think your email account has been compromised, go online to your email provider’s web site and change your password immediately.
  • Don’t click on links within emails – especially those that are mass emails sent from financial institutions, stores, or online web sites. Example: if you get an email from PayPal saying there’s an issue with your account, don’t click on the link in the email. Instead, open up your browser and go directly to the PayPal website.
  • Restrict incoming email – if you really want to cut back on junk email, many email programs, including Outlook, will allow you to set up a “Safe Senders” list. If a person is not listed in your “Safe Senders” list, then the email will be sent to your Junk Mail folder. Outlook will also give you the option to automatically add everyone in your Contacts to your Safe Senders list.
  • Learn to use the BCC: field – BCC stands for “Blind Carbon Copy”. If you are going to send out an email to a group of unrelated people, then list their email addresses in the BCC: field rather than the TO: field.
  • Never send confidential information by email – if someone needs your social security number, call them and give it to them over the phone. Don’t email it. Don’t text it. You have to consider the possibility that anything you put into an email could get into the wrong hands.

C’est la vie!

Apple iTunes crashing with latest update

Yes, you heard me right, Microsoft is not the only company that is prone to releasing updates that can cause your computer to crash!

In this case, I received a call from a client today who reported that iTunes suddenly was not working, and would immediately crash when started. He tried to reinstall iTunes, but it went from bad to worse.

It didn’t take long to find that a slew of people (slew = more than I can count) were reporting similar crashes, and it appears to be caused by version 11.1.4 that Apple rolled out at the end of last week (around 22-Jan-2014).

Fortunately, the work involved to fix this was pretty straightforward, but with some minor bumps in the process.

First, a quick summary of the steps required:

  1. Uninstall iTunes and its related components and reboot
  2. Delete associated Apple program files and reboot
  3. Download and reinstall iTunes

Now for the details!

Step 1 – Uninstall iTunes and related components

Apple recommends to remove the following programs in this specific order:

  • iTunes – note: when uninstalling iTunes, be sure to leave your user profile & settings
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support

Then reboot your computer

Step 2 – Delete associated Apple program files
You need to confirm that the following folders have been removed. If any are left behind, remove them now:

  • C:\Program Files\Bonjour
  • C:\Program Files\Common Files\Apple\
  • C:\Program Files\iTunes\
  • C:\Program Files\iPod\

If you have a 64-bit version of Windows, these are the folders you need to confirm are removed:

  • C:\Program Files (x86)\Bonjour
  • C:\Program Files (x86)\Common Files\Apple\
  • C:\Program Files (x86)\iTunes\
  • C:\Program Files (x86)\iPod\

NOTE: some files may not delete:

It is possible that you may run into some files or folders that will not delete, because these are programs currently running that are using these files. If that happens to you, here are the steps I used to delete those files:

  • Open up an elevated command prompt
  • Type: start taskmgr — and the Task Manager window will display

For the following steps, leave both windows (Command prompt and Task Manager) open!

  • From the Task Manager window, click on the Processes tab, locate explorer.exe, right click on it and click End process. This will close your Windows desktop, but don’t worry, we will restart it in a few moments.
  • Now, switch over to the Command prompt window
  • Using the CD (change directory) and DEL (delete) commands, go to the folder with the file that won’t delete, and then delete the file. In my case, as an example, the commands I entered were:
    cd \
    cd Program Files (X86)
    cd Common files
    cd Apple
    cd Internet Services
    del shellstreams64.dll
  • Repeat the above steps, if necessary, if there were other files you could not delete.

Now let’s restart the Windows desktop.

  • Switch back to the Task Manager window
  • Click File –> New Task (run) –> and then type: explorer.exe and the windows desktop should redisplay.
  • At this point, go back and delete those folders that did not previously delete.
  • I recommend rebooting the computer again, and then verifying that all the folders identified above are deleted

Step 3: Download and install iTunes

I think you can handle this part on your own!
But just in case, here’s the link to get you started:

http://www.apple.com/itunes/download/

SBS 2011 and Windows Update Error 800B0001

As we enter 2014, there are still plenty of new SBS 2011 servers being installed in offices. SBS 2011 is the last version of Microsoft’s Small Business Server (SBS) product line. SBS 2011 comes with Exchange, SharePoint and WSUS pre-installed.

If your site also has Windows 8/8.1 computers, you may discover that running Windows Update on those computers may generate an error 800B0001.

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Now, if you do your due diligence and search for this error, you will find suggestions that a credential on your Windows 8 computer is corrupt, and that you should run a pair of DISM commands to attempt to repair the situation:

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But, in most cases, running these commands will NOT resolve the issue. So what’s causing the error?

Simply put, you are missing a couple of required updates on your SBS 2011 server, updates that resolve the issue of Windows 8/8.1 communicating to the WSUS server:

KB 2720211 – Update for WSUS 3.0 SP2

KB 2734608 – Update for WSUS 3.0 SP2

Mounting USB drive within 2012 R2 Hyper-V Guest

Let’s say you have an external USB drive, and you need to transfer some files from it to a guest partition running on your Hyper-V 2012 R2 server. What do you do? Well, one solution is to make use of a feature in Windows 2012 Hyper-V called “Enhanced Session Mode Policy”.

So let’s get started!

Preliminary

  • Before proceeding, go ahead and connect your external USB drive to your physical server.

Enabling Enhanced Session Mode

  • Open up Hyper-V Manager from the host parent) server.
  • Right click on the host server, then click Hyper-V Settings
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  • Take a look at the Hyper-V Settings window. On the left frame are two sections labeled: Server and User
  • Under the Server section, locate and click on Enhanced Session Mode Policy
  • In the right frame, click (to check) Allow enhanced session mode
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  • Back in the left frame, under User, locate and click Enhanced Session Mode
  • In the right frame, verify that Use enhanced session mode is checked
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  • Click Apply and OK

Start guest VM and connect USB

  • Now, click to connect/start your VM session and login
  • After logging in, a new screen will display labeled: Display configuration
  • Click on Show Options from the lower left corner
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  • Then under Local devices and resources, click More…
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  • Then click to expand Drives
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  • Locate and click (to select/check) your USB drive
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  • Now, if you open up This PC, you should find your USB drive is now mounted as a mapped drive for you to access!
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SBS 2011 and Essential 2012 Updates

Several updates and fixes to SBS 2011 and 2012 Essentials were released in the past month, including:

1. UR5 for the Windows Server Solutions BPA :

http://support.microsoft.com/kb/2908176

2. Update 2 for SBS 2011 Standard’s Migration Preparation Tool :

http://support.microsoft.com/kb/2908177

3. Update for Essentials 2012’s Migration Preparation Tool:

http://support.microsoft.com/kb/2908178

4. Update for Health report for Essentials 2012:

http://www.microsoft.com/en-us/download/details.aspx?id=35565

LogMeIn Free, No More

imageLogMeIn posted on their blog site today that the free version of LogMeIn is going away. See: “Changes to LogMeIn Free”

But this should not be a surprise to anyone. LogMeIn has slowly been making changes that indicated that they would move away from their free version.

So, what does one do?

It all depends on your needs.

  • For those providing I.T. support to end users, you can use Join.Me, another free product from LogMeIn. The only caveat with the free version is that the end user must be on the compute to initiate the session. I’ve been using it successfully for one-time or potential customers. Join.Me also provides meeting support for up to 10 participants … but that’s for another blog post.
  • Or consider moving to LogMeIn Central, at $299 per year for supporting up to 100 computers.
  • Another popular solution is TeamViewer. In fact, I use Teamviewer as my solution for supporting my ongoing customers.

There are plenty of other solutions.